Privacy Policy

Who We Are

This Privacy Policy describes how Casmo Health (“we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you visit our website, create an account, place an order, or contact support.

Information We Collect

We may collect: name; email address; shipping and billing address; phone number when provided; account credentials; order history and cart data; payment-related tokens or references from our payment processors (we do not store full payment card numbers on our servers where a processor vault is used); support and contact form messages; affiliate or referral identifiers; and device/technical data such as IP address, browser type, and approximate location derived from IP.

We may also collect communications you send us, including email correspondence related to orders, compliance, or documentation requests.

Cookies and Similar Technologies

We and our service providers may use cookies, local storage, or similar technologies to operate the site (for example, session management, security, preferences, and basic analytics). You can control cookies through browser settings; disabling certain cookies may limit site functionality.

How We Use Information

We use personal information to: process and fulfill orders; communicate about transactions, shipping, and support; detect and prevent fraud, abuse, and illegal activity; maintain accounts; comply with legal obligations; enforce our Terms and policies; improve site performance and security; and, where permitted, send operational or marketing messages (you may opt out of marketing where applicable).

We do not sell your personal information as that term is commonly understood under U.S. state privacy laws.

How We Share Information

We may share information with service providers that assist us—such as payment processors, hosting providers, email delivery, fraud screening, and analytics—subject to confidentiality and processing obligations appropriate to their role.

We may disclose information if required by law, legal process, or governmental request, or if we believe disclosure is necessary to protect rights, safety, or integrity of users, the public, or our business.

Retention

We retain order, account, and compliance-related records for as long as needed to provide services, meet legal, tax, and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and jurisdiction.

Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Children’s Privacy

Our site and products are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us so we can delete it where appropriate.

U.S. State Privacy Rights

Depending on your state of residence, you may have rights to access, delete, or correct certain personal information, or to opt out of certain processing. To exercise rights, email us using the address below with sufficient detail for us to verify your request. We will not discriminate against you for exercising applicable privacy rights.

If we deny a request, we will explain the reason where required by law.

International Visitors

If you access the site from outside the United States, you understand that information may be processed in the United States where our providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest revision. Material changes may be communicated through the site or by email where appropriate.

Privacy Contact

For privacy requests, contact casmohealth@gmail.com and include your account email and a description of your request.